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Frequently Asked Questions


Do you offer a free consultations?

Yes we provide free 20 min consultations by phone. We can help answer questions regarding your project and we can discuss which of our design services will suit your needs.

Can you visit our home before committing to your design service?

We provide a 2hr consultation service
(See our Consultation Package)

Do you offer discounts if I do more than one project?

Each design package takes into consideration the time and effort to create a quality design. Therefore we do not discount our design services. We do offer an hourly design rate for smaller or more unique projects.

What are your payment options?

We provide billing and invoices through electronic form. Payment options include cash, cheque and email transfers. We offer various payment schedules depending on the scale and complexity of the project. Hourly Rates are billed on a monthly basis.

Do you only design kitchens and bathrooms?

Although our expertise is in kitchen and bathroom design, we do provide design services for other areas of the home. Please see our Space Planning Services page for more Information.

How much of the project do you design?

We are usually involved in all aspects of the design process. This includes space planning, interior partition plans, and millwork design. Depending on which package you choose, we can also provide workcopy drawings for various trades including electrical, plumbing, tiling, etc.

Can you design kitchens or bathrooms in condos?

Yes we can! Living in downtown Toronto, it’s almost a guarantee that the majority of homeowners will be living in a condominiums. With many older condos in need of renovations, we cater to many clients in this demographic.

How long does it take to create a design?

It typically takes two weeks from the time of measuring the space to providing the design concepts. Depending on how quickly the client can make decisions, several meetings are required to refine the concepts until the final design is achieved. We will try to accommodate clients who are on a tight timeline.

What if I need more revisions?

Although the design process can involve many decisions, it is our job to help you narrow down your choices. Revisions generally mean big design changes that takes the project in a different direction. There are many small changes that occur over the course of the projects but these are general refinements which are normal.

Do you work outside of Toronto?

We do provide design services for clients outside of Toronto (York Region). For any out of town job that exceeds 50km from Toronto, a separate travel fee will be negotiated with the client.


Why do I need a designer if I have a contractor, builder or architect?

When it comes to building a new home or adding an extension on a house, the kitchen and bathrooms are often the priority. In most cases contractors, builders and architects are not experts in that domain, therefore it’s recommended you meet with a designer who specializes in kitchens and bathrooms.

Do you provide a sample package of your work?

Yes we provide an example of both a kitchen and bathroom project from initial conversation through to final pictures.
(See our Project Example)

What type of design software do you use?

Using AutoCAD as our main drafting tool, we use a combination of 2D and 3D as a way to explore space and form. We also use 3D models and add lighting and textures to create photorealistic renderings.

Decorating

Although we would love to be everything to everyone, there are simply some things that are not our forte. We are not decorators. This is a completely different type of specialty that often gets confused with interior design. We are able to offer suggestion on paint colours, key pieces of furniture or art and where to source them.

Site Surveys and BCIN

Although we measure and draft homes on a regular basis, we are not permitted to provide site surveys or BCIN drawings. These are specialized trades, which we would be happy to refer you to.

The Terms and Conditions may be a boring subject to read, but it is important that you review it as it includes essential information about your legal rights, and covers areas such as electronic communications, payment, copyrights, warranty disclaimers, limitations of liability, and disputes resolutions.

We have tried to make this agreement fair and straightforward, but feel free to contact us if you have any questions or suggestions.
See Terms and Conditions